Patients
Patient Eligibility Criteria
To receive services at Volunteer Healthcare Clinic, clients must:
Service Fee
A $10 donation is requested
Hours of Operation
Walk-In Clinic for Acute/Primary Care
Tuesday & Thursday evenings - 6:00 pm (We advise our patients to arrive not earlier than 5 PM)
What You Should Know
To receive services at Volunteer Healthcare Clinic, clients must:
- Have no form of health insurance or health care coverage (i.e. no MAP, Medicaid/CHIP, private insurance, etc.)
- Meet income guidelines (less than 200% of the Federal Poverty Income Level)
- Present a Photo ID
- Present Proof of current Travis County address (ID, utility bill, lease agreement, etc.)
Service Fee
A $10 donation is requested
Hours of Operation
Walk-In Clinic for Acute/Primary Care
Tuesday & Thursday evenings - 6:00 pm (We advise our patients to arrive not earlier than 5 PM)
What You Should Know
- You must be at the Clinic by 6pm in order to receive a ticket. Clinic doors open at 5pm.
Please note – there is no benefit to coming before 5pm as tickets are given out in random order. If you choose to come before 5pm, you will be waiting outside.
- You must bring a photo ID with a current Travis County address.
If address on ID is not current, proof of Travis County residency must be provided such as a utility or phone bill, lease agreement, etc.
- Due to space and health concerns, only patients are allowed in the waiting room. Please come alone if you can; anyone not being seen at the Clinic will be asked to wait outside.
- Please do not bring healthy children who do not need to be seen to the Clinic.
- Children, under 18 years in need of medical services, must be accompanied by one parent or a legal guardian (please bring appropriate guardianship paperwork).
- UT students have access to medical care at the UT medical clinic; therefore UT students are ineligible for services at VHC during the school year.
- Please plan on being at the Clinic for 2-3 hours. Services will include registration, nurse triage, physician consultation, as well as pharmacy and lab services if needed.
- The Clinic is staffed almost entirely with volunteers who have given up their personal time to provide services for you. We ask that you treat all VHC volunteers and staff with respect and courtesy and they will do the same.
- We welcome your comments and feedback regarding your experience at VHC. Please fill out the Patient Satisfaction Survey and drop it in the Suggestion Box located in the waiting room. Thank you!
- The Volunteer Healthcare Clinic prohibits handguns, both concealed and open carry, in our Clinic and on our premises. We are dedicated to providing a healthy and safe environment for patients, volunteers, visitors and staff.
For more details concerning our no guns policy, you can download a .pdf copy below:
| vhc_patient_handout_no_gun_policy.pdf |
