Patient Eligibility Criteria - Criterios de elegibilidad del paciente
To receive services at Volunteer Healthcare Clinic, clients must:
- Have no form of health insurance or health care coverage (i.e. no MAP, Medicaid/CHIP, private insurance, etc.)
- Meet income guidelines (less than 200% of the Federal Poverty Income Level)
- Present a Photo ID
- Present Proof of current Travis County address (ID, utility bill, lease agreement, etc.)
CORONAVIRUS PANDEMIC UPDATES as of January 25, 2022
Telehealth Visits - Tuesdays
- Telehealth visits are conducted by phone on Tuesday evenings. Patients receive a series of 3 calls between 5:00-9:00PM to complete the appointment.
- Patients DO NOT need to be present in-person for telehealth visits.
- Any standing orders (i.e. lab slips, medications, imaging orders, etc.) will be communicated to patient with pickup times and instructions within 24-48 hours after the appointment.
- Due to higher than normal call volumes, patients are welcome to call our office Monday – Friday 10am-4pm for a status update on any standing orders, if we have not reached out within 48hours after their appointment.
- In-person visits are currently on a limited case-by-case basis. Patients seeking medical appointments for something that can be addressed via telehealth, will be scheduled for a telehealth appointment FIRST based on appointment availability. In-person appointments are currently reserved for patients who need in-person follow-up (as ordered by a doctor) after an initial telehealth appointment at VHC.
- You must be at the Clinic by the arrival time given to you when scheduling your in-person appointment. Arrival times vary depending on appointment availability. Please note – there is no benefit to coming before your arrival time. If you choose to come before your arrival time, you will be waiting outside for a longer period of time.
- You must bring a photo ID with a current Travis County address.
If address on ID is not current, proof of Travis County residency must be provided such as a utility or phone bill, lease agreement, etc.
- Due to space and health concerns, only patients are allowed in the Clinic to see the physician. Please come alone if you can; anyone not being seen at the Clinic will be asked to wait outside, unless they are helping translate for the patient or the patient needs assistance into the building.
- Please do not bring healthy children who do not need to be seen to the Clinic.
- Children, under 18 years in need of medical services, must be accompanied by one parent or a legal guardian (please bring appropriate guardianship paperwork).
- Please plan on being at the Clinic for 2-3 hours.
- The Clinic is staffed almost entirely with volunteers who have given up their personal time to provide services for you. We ask that you treat all VHC volunteers and staff with respect and courtesy and they will do the same.
- The Volunteer Healthcare Clinic prohibits handguns, both concealed and open carry, in our Clinic and on our premises. We are dedicated to providing a healthy and safe environment for patients, volunteers, visitors and staff.
For more details concerning our no guns policy, you can download a .pdf copy below: