Our Services 

Patient Eligibility Criteria: To receive services at Volunteer Healthcare Clinic, patients must meet the following requirements:

Eligibility Requirements
  • Uninsured: You must not have any form of health coverage, including MAP, Medicaid/CHIP, Medicare, or private insurance.
  • Income Guidelines: Household income must be at or below 200% of the Federal Poverty Level.
  • Residency: You must live in Travis County.

Required Documentation: Please bring the following items to your appointment:
  • A valid photo ID (e.g., driver’s license, consulate card)
  • Proof of current Travis County address (e.g., ID, utility bill, lease agreement)

​Suggested Donation: A $10 donation is appreciated to support our services.​

Acute Primary Care Clinic Hours
  • Daytime Services: Available Monday - Thursday
  • Evening Clinics: Tuesday & Thursday

About Our Services
Whether you're experiencing a headache, cold, cough, allergies, asthma, diabetes, hypertension, or another common health concern, Volunteer Healthcare Clinic offers accessible care during our Tuesday and Thursday evening clinics.

What We Provide
​Our acute primary care services include:
  • Nurse and physician consultations
  • Diagnostic services, such as lab testing and imaging
  • Prescriptions, as determined by your provider
Our team is committed to delivering quality, compassionate care for a wide range of routine and urgent medical needs.
Chronic Disease Management Clinic Schedule
  • Monday Evening: Chronic Disease Management Clinic

About the Program
Our Chronic Disease Management (CDM) program provides comprehensive care for patients with diabetes, and other endocrine disorders.

Services Included
In addition to nurse and physician consultations, enrolled patients receive:
  • Nutrition counseling
  • Ophthalmology consultations
  • Diabetic foot (podiatric) exams
  • Routine lab testing
  • Medical supplies and medications

​Enrollment & Appointments
  • CDM visits are by appointment only and available to enrolled patients.
  • To enroll, patients must first be seen at a Tuesday or Thursday clinic for a qualifying chronic condition and receive a referral to the CDM program.
Specialty & Support Services

Specialty CareVolunteer Healthcare Clinic offers a variety of specialty services to support comprehensive patient care.
  • Dermatology Clinic: Held on the 3rd Wednesday of each month at 6:00 PM
    Patients may call to schedule an appointment or be added to the waitlist.
  • Additional Specialty Services:
    • Cardiology
    • Endocrinology
    • Gastroenterology
    • Nutrition Counseling
    • Rheumatology
  • Available periodically during evening clinics and include:
To inquire about availability or appointments, please call 512-459-6002 and press 0.

Mental & Behavioral Health
We provide support for patients experiencing mild depression and/or anxiety.
  • Services include: psychiatric consultations and medication management (by appointment)
  • Patients are typically referred through Tuesday/Thursday evening clinics
  • Please note: The clinic does not prescribe controlled substances

Nutrition Counseling
Eligible patients at risk for diabetes, hypertension, or weight-related concerns may receive one-on-one consultations with a registered dietitian.
  • Personalized guidance on healthy eating habits and nutrition plans
  • Ongoing follow-up appointments to support long-term wellness

Pediatric Care
  • Acute care for children is available during Tuesday and Thursday evening clinics year-round
  • Daytime Pediatric Clinic during the summer months (June & July) and
  • Healthy Kids Day (August):
    An annual Saturday clinic designed to prepare children for the school year, offering:
    • Well-child exams
    • Sports physicals
    • Backpacks filled with school supplies

Parents can call beginning in May to join the waitlist.

Pharmacy & Laboratory Services
  • On-site Pharmacy:
    A state-licensed Class A pharmacy providing common generic medications prescribed by VHC providers
    • Note: Controlled substances are not prescribed or dispensed
  • On-site Laboratory:
    • Routine lab draws are conducted at the clinic
    • Samples are processed by Ascension/Seton Hospital
    • Results are reviewed by a VHC provider before being added to your medical record
Lab Results:
  • Patients are contacted only if follow-up is needed
  • To request results, call 512-459-6002, press 0, and request a Nurse Callback (may take a few days)

Social Services Referrals
We connect patients with additional health and human services and community resources as needed.
  • Speak with staff or volunteers for assistance
  • Visit the community resource bulletin board in the waiting room
  • Call 2-1-1 for a comprehensive listing of services in Central Texas

Women’s Health
The clinic hosts two Well Woman Clinics each year (spring and fall), offering:
  • Pap smears
  • Breast exams
  • Mammogram screenings
  • Preventive health screenings
These services are available exclusively during these special clinics.
Pharmacy Services: Hours of Operation
  • Daytime: Tuesday, Wednesday, Friday | 12:00 PM – 3:00 PM
  • Evening: Tuesday & Thursday | 7:00 PM – 8:30 PM

Pharmacy services are available to established VHC patients and include:
  • New prescriptions prescribed by VHC providers
  • Medication refills for VHC patients

All medications must be dispensed by a pharmacist, so pickups are limited to pharmacy hours only.
​
While our staff makes every effort to notify patients when prescriptions are ready, we may not always be able to reach everyone. If you have not received a call, you are welcome to contact us during pharmacy hours to check the status of your prescription.

Medication Refills
  • If your prescription indicates available refills, you may call to request one.
  • Please have your prescription bottle ready and be prepared to provide:
    • Medication name
    • Strength
    • Quantity
  • If no refills are listed, you will need to schedule an appointment with a provider.
  • Please request refills at least one week before your medication runs out.
To request a refill, call 512-459-6002 and press 0 during business hours:
​
Monday – Friday | 10:00 AM – 4:00 PM

Services Not Provided
The Volunteer Healthcare Clinic offers a wide range of care for many common health conditions. However, there are certain services that are beyond our scope of care that we cannot provide.

Please note that VHC is not an emergency room or urgent care facility, and we are unable to treat patients with serious or life-threatening conditions.
​
Services We Do Not Offer
  • Emergency care
  • Routine physical exams
  • Immunizations (except during special Immunization clinics with Austin Public Health)
  • Gynecological or obstetrical care (Pap smears available during special Well Woman Clinics in Spring & Fall only)
  • Pregnancy testing or prenatal care
  • Medical care for pregnant women
  • Treatment of severe mental health conditions, including:
    • Schizophrenia
    • Bipolar disorder
    • ADD/ADHD
    • Personality disorders
    • Severe depression or anxiety
  • STD testing or treatment
  • Dental care
  • Cancer screening or treatment
  • Surgical services
Need Help Finding Care?If we are unable to meet your needs, our team will do our best to connect you with other clinics or resources in the community that can provide appropriate care.
Hours and Appointments 

Daytime: 9:30am- 2:00pm

Evening: 6:00pm- 10:00pm

All visits by appointment for registered patients.

Call 512-459-2002 and Press 0 for eligibility and registration information.